.

Affinity Travel and Expense, is not only dedicated to helping our Members share industry knowledge and Sales Leads, but we understand there are times when our careers need to be supplemented or adjusted. We know it is important to have an advocate in your corner, someone that has a background in the travel industry. Affinity Travel and Expense has partnered with Travel Employment Agency to keep you informed of excellent job opportunities in real time. Travel Employment Agency is a 35 year old recruitment firm that has always worked exclusively with the travel industry.  We offer assistance in all levels of career placement from CEO to receptionist; handling each placement with confidentiality, integrity and professionalism.  We provide our services to travel agencies, wholesale providers, tour companies, Internet booking companies, incentive houses and private corporations.  There is no fee to the hiring company until there is a positive hire.  There is no fee to the job seekers.  What we offer is a seamless service when hiring or looking for a job in the travel industry.

Let us know if you have an interests in learning more about any of the following positions:

 

Become an Independent Contractor for Affinity Travel and Expense – Full Time or Part Time Job Code - ATE 1

Supplement your income, or create an independent lifestyle, while finding and sharing Sales Leads with our Affinity Travel and Expense Vendor Partners.   

Sometimes a temporary job is the proverbial life saver that enables you to pay your bills while you find your next "permanent" job. Or, taking temporary jobs may be an opportunity for you to explore what jobs are available, perhaps laying the groundwork for a career transition into a new field. Other times, temporary work is all you have time for.

If you are currently unemployed, know that many recruiters and employers view your work in short-term temporary or longer-term contracting jobs as a very positive sign of your ambition and work ethic. This work is proof that you are a good, motivated worker. You are staying active in the business world and keeping your skills up-to-date. You are not sitting back, relaxing with your TV and enjoying unemployment.

Contact us today, to learn more.

CORPORATE GLOBAL SALES MANAGER – VIRTUAL  Job Code - TEA 1

​Drive standards and best practices whenever possible and effectively foster a culture of engagement. • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. • Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies

• Minimum of five years’ experience Business-to-Business (B2B) selling, preferably travel management services. Bachelor's degree in sales, marketing or communications is preferred. • Experience with management of multi-national bids a plus. • Knowledge of business travel-related services would be a distinct advantage.  • Demonstrated success in delivering new sales results in a high-growth environment. • Successful track record for interacting with multi-level relationships within accounts. • Highly developed and effective negotiation skills. • Ability to handle multiple tasks simultaneously and establish work priorities.   • Skilled in usage of a personal computer and various software packages related to Microsoft Office Suite as well as Sales Management Software. • Maintain an aggressive rate of new sales growth and exceed annual sales goals.   • Initiate and build positive relationships with all levels of business partners both internally and externally.   • Write and speak succinctly in a variety of communication settings.   • Prepare highly developed, effective presentations to ensure clear delivery to all levels within an organization.  Effectively facilitate group interaction throughout the presentation.  • Actively listen and convey understanding both in groups and one-on-one. 


​Virtual Corporate Travel Outside Sales Representative Job Code - TEA 2

This is an agency that partners with clients to help them manage their travel logistics and expenses in a servicing model that is tailored to the unique needs of the client. The Middle Market Sales & Business Development is focused on acquiring and growing business with US headquartered companies with annual revenue of $5M-$500M.  Job responsibilities:  

• Drive New Sales from prospective clients with annual revenue of $5M-$500M in primary and secondary markets  

• Achieve New Sales Air Volume targets

• Execute a transactional sales cycle  

• Sell core Travel Management solutions  

• Spend significant time on prospecting, ensuring implementation of accounts, and managing new signings through the first 13 months of Booked Air Volume  

• Sell with integrity and appropriately track prospect data to ensure a coordinated and consistent client experience, in alignment with compliance and internal business requirements    

Qualifications  Required skills & qualifications:  
1. Demonstrating value  -

Proactively and consistently demonstrates the value of partnering with agency

Highlighting key pillars of the value proposition  

Documents and communicates the ROI of growth opportunities, identifying benefits and synergies with current products  

2.Closing  -Gains a commitment from the client to move forward by asking for the business and successfully managing objections  -Overcomes objections and resistance to proposed solutions with key client decision makers and mobilizes them to action  

3.Results focus  -Demonstrates a competitive, positive, “driven” attitude, quickly adapts to different situations, and recovers from setbacks  -Proactively focuses on results, outcomes, and achievements, persistently overcoming obstacles as they arise  

4.Influence & persuasion  -Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/ or services  -Utilizes innovativeness and compelling rationale to overcome complex client barriers, enabling mutually-beneficial outcomes  

5. Pipeline management  -Co-manages a pipeline of opportunities, leveraging client data/ analytics to plan and prioritize activities   -Leverages lead sources to identify opportunities and proactively schedule sales appointments  

6.Consultative selling  -Effectively identifies client needs with input to configure solutions that address client requirements and deliver value  -Positions products and services to meet specific client needs and solicits feedback 
about the value of proposed solutions  

7.Market, industry, & product knowledge  -Understands at a tactical level market/ industry key competitors, challenges, terminology, technology, trends, and regulations  -Possess expertise and consults on the full suite of agency products and tools,  

 

 

Working Manager of a Group Department - Virtual  Job Code - - TEA 3

Shop, quote, book and sell group travel to leisure and educational groups of all sizes.  
Work in Amadeus to create PNRs, do deposits, and issue tickets for group travel
Work with proprietary software to generate quotes, contracts, and invoices for clients
Provide outstanding customer service to clients, including timely replies by phone and email.
Reliably log and track all groups
Work directly with key players and accounts to develop and expand group sales
Recruit, train, and supervise a remote team to work group business
Optimize work flow to assure that all group requests are dealt with in a timely, professional manner
Some travel required
Position can be based anywhere (remote work is fine), but we slightly prefer candidates in either Mountain or Pacific time.  
 

 

HOTEL & CAR CONSULTING SOLUTIONS MANAGER - VIRTUAL Job Code  - TEA 4

Summary: To provide end-to-end management of hotel and car consulting services for our clients: offering program analysis, sourcing, rate loading and vendor management.  Support client solutions through service and data to enhance client corporate travel programs.  This role and its consultation will be a client facing position. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Partner with Client Solutions Managers to identify opportunities for hotel and car program initiatives across our corporate client base.  • Evaluate technology drivers and existing platforms for the most efficient and highest integrity of programs. Make recommendations to senior management on utilization of tools.  • Provide to clients: • Hotel/Car RFP platform demonstrations and trainings. • Hotel/Car RFP program reviews and updates. • Hotel/Car RFP support and analysis. • Regular communication to keep clients informed and updated on program progress and results. • Respond to client solutions and account sourcing and other needs. • Conceiving, developing, and implementing new services as opportunities arise. • Maintain strong working relationships with hotel properties ensuring that there is mutual value creation for long-term partnership success. • Source and maintain vendor partnership opportunities for the agency with respect to our proprietary needs:  Employee travel, Advisory Board, Symposiums • Stay current on industry trends; draw intuitive conclusions how industry dynamics will impact clients. • Deliver service and solutions consistent with account segmentation and deliverable parameters. • Maintain a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. • Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. • Drive standards and best practices whenever possible and effectively foster a culture of engagement.

• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. • Other duties, projects and alternate assignments as determined by business need.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Bachelors degree in business or related field strongly preferred • Experience in hotel/car sourcing or data analytical role  • Negotiating experience a must • Demonstrated knowledge of the corporate travel industry; corporate travel industry experience preferred • Superior analytical skills to evaluate data and reporting to address client requests and needs and provide solution recommendations • Proven understanding of important financial concepts, purchasing practices and industry specific aspects of corporate clients  

  

Program Coordinator - Bloomington, MN 20 hours per week Job Code - TEA 5

Responsible for implementing new group set-up, monitoring traveler component of group and requesting group departure fulfillment.
Responsibilities:
Handle special requests or deviations with customer
Respond to customer/group leader requests quickly and thoroughly
Identify customer/group leader needs completely and record carefully
Ensure 100% customer satisfaction personally and by quality control
Set up new groups in team by scheduling and conducting briefings, implementing applicable processes, introducing self to group leader
Fulfill requirements for review dates, invoicing, airline deadlines, final documents, pre-departure & departure dates, closure
Act as a back-up to team as needed
Manage resources and personal productivity with an eye to company growth and prosperity
Drive for results & success with sense of urgency and sense of 100% responsibility & follow-through
Knowledge, Skills and Ability:
Superior communication skills: listens attentively, conveys understanding of content of message, expresses self clearly, completely & directly both in conversation and in writing, has friendly & pleasant sounding telephone presence
Superior interpersonal skills with co-workers and clients: develops and maintains smooth, cooperative working relationships; is able to manage conflict by bringing problems into the open to arrive at constructive solutions while maintaining positive working relationships
Comprehensive industry knowledge and experience specific to groups which includes knowledge about:
the workings of "groups" and understands the nuances of group tours and performance group tours
good sense of geography and understanding of other cultures
has knowledge of the airline component of a group and can work with Air Purchasing to fulfill the air portion of the tour
international destination/specialty training and/or travel experience
Ability to handle multiple tasks and respond flexibly to shifting demand, detail oriented
Good administrative ability to reach goals of successful programs: establish plans, structure & staff effectively, utilize or develop sound systems & processes, manage execution, and works efficiently.
Is consistently accurate
Has superior number sense and is able to do calculations to the position    

 

​​Account Manager, Delray Beach, FL Job Code - TEA 6

The Account Manger position is responsible for maintaining and growing business by diligently managing global membership. Key Responsibilities • The Partner Care Manager leads innovative account management strategies, and is focused on increasing profitability and deepening client relationships membership-wide. • To grow and increase revenue of our membership, through a combination of exceptional relationship management and consultative account management and sales skills.

  Essential Duties (Tasks, Activities) and Responsibilities: 75%; Partner Care – Account Management – Relationship Building ; 20% Business Development, 5 % As Directed

Key Responsibilities • The Partner Care Manager leads innovative account management strategies, and is focused on increasing profitability and deepening client relationships membership-wide. • To grow and increase revenue of our membership, through a combination of exceptional relationship management and consultative account management and sales skills. • In this key role, you must feel comfortable to be able to ‘get under the skin’ of individual clients and understand their unique individual needs, motivations and ‘hot buttons’, in order to develop customized customer focused solutions. • Continually researching the marketplace and competitor products and services to highlight the value that distinguishes our products • Creating and leading business planning, executive, quarterly and annual reviews. • Identify systems and process barriers and generate ideas for improvement • Improve product marketability and revenues by researching, identifying and capitalizing on market opportunities and strengthening product marketing programs, including collateral • Provide information by collecting, analyzing, and summarizing market data and trends • Work collaboratively with internal departments in the planning and analysis of requirements, system changes or enhancements • Regularly update job knowledge by participating in educational / training opportunities; reading professional publications; maintaining personal networks, continual industry knowledge by embracing familiarity with the latest developments  in the field;  tracking emerging trends in the  industry


 Partner Care Manager, Delray Beach, FL Job Code - TEA 7

 Knowledge & Required Skill Sets • 5 years account / client management, sales, consulting, or related relevant experience required • Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability • Demonstrated ability to create strategic vision, build action plans, set goals • Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills. • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations • A sophisticated range of communication and presentation skills in order to present complex ideas in simple and compelling way to a wide variety of audiences • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. • Strong business/financial acumen and analytical mindset required to leverage key drivers of profitability • Strong collaborative skills • Expert proficiency in MS Office including Outlook,  Excel, Word and PowerPoint Oversight • This position is led by and reports to the Managing Director of Global Business Development and Partner Care; receives general guidance, coaching and mentoring. • Individual contributor.  No direct reports

 Qualifications & Business Experience • Education: Bachelor’s degree preferred in marketing, communications, business administration, hospitality or similar fields • Experience:   A minimum of 5 years in sales, marketing, communications, account management, customer service, or a combination of these, or related experience.  Experience in the hospitality or travel industry is a strong plus.  Working knowledge of global distribution systems is desirable • Travel may be required up to 15% on an annual basis • This position deals with confidential & company proprietary information and/or issues using discretion and

 

 

Travel Agency Supervisor - Cincinnati OH Job Code - TEA 8

​The Travel Agent Branch Supervisor’s role is to manage the Cincinnati office’s agents and act as a travel agent themselves.  The Supervisor is tasked with handling the daily management of the office including scheduling, reporting and conflict resolution to ensure all branch customers and agents are happy.  This position will manage several agents and have the opportunity to grow with the company as they expand in Cincinnati.  This position also fulfills domestic and international related requests for leisure vacation travel and provides customer service through the communication of travel related information.  Agent must have experience in selling escorted and independent tours and/or cruises of all types. 
Essential Duties and Responsibilities
-           Handle all daily management tasks associated with a branch office.
-           Tasks to perform include scheduling agents, reporting management requested data, conflict resolution, etc.
-           Maximize vacation/travel experiences of clients by selling domestic and international tours, FITs and cruises.
-           Match the travelers’ requests with customized vendors to ensure optimized experience.
-           Maintain professional and courteous client relations by managing a prompt and accurate response to telephone and e-mail communications.
-           Prepare and issue customer invoices in a timely manner.
-           Stay informed of industry trends, regulations and current affairs.  Communicate information to customers accurately and appropriately.
-           Assume and perform other duties and responsibilities not specifically outlines here, but which are logically inherent to the position.
-           Must be able to work independently in the absence of supervision.
-           Good time-management skills and willingness to proactively seek tasks and training opportunities when workload allows.
Transferable Skills
-           Previous supervisory experience preferred.
-           Knowledge and experience of domestic / international vacation vendors and commission structures.
-           Professional telephone skills.
-           Experienced in Client Base profile system.
-           Ability to manage multiple tasks and changing priorities.
-           Demonstrate personal and organization integrity.
-           Knowledge of Sabre GDS preferred.
-           Minimum of 10+ years active Travel Consultant Leisure Travel Specialist
-           Will report directly to the President of the Travel Agency.

 

Manager of Mission Control / Support Department - Kansas City  Job Code - TEA 9

Manages the operations of agencies Travel’s Mission Control/Support department.  Responsible for the daily operations of travel risk management for corporate clients, quality of service delivery, contractual obligations, client retention, and technology implementation.  Manage the Mission Control/Support team, including performance and motivation of employees.  This position will collaborate with various levels of management to support and administer travel risks services, ensuring the oversight and delivery of uninterrupted travel for all travelers.

Essential Duties and Responsibilities Include

 Operations / Lead the development, coordination, distribution and implementation of agency’s travel risk interruption products, policies and procedures. / Support information collection, analysis, and dissemination for clients, reporting on emerging risks to travelers.  / Provide value-added solutions to complex travel risks. / Influence the travel risk program’s evolution through metrics and an intelligence-led approach.  / Meets/exceeds customer expectations by managing Mission Control customer service levels related to telephone, quality, and productivity.  Applies knowledge to increase operational efficiencies. · Author documents to include training plans, communication, presentation, and risk assessments. / Maintain effective, active-working relationships with clients, strategic business partners, vendors, and team members. / Support travel risk management contracts. / Provides for the proper staffing and servicing of all operations within responsibility. · Executes or directs the completion of personnel recruiting, hiring, development, motivation and separation.  Exercises hiring and firing authority.

Qualifications / High school degree and 1-2 years of college. / Minimum of four (4) years’ corporate travel experience. / Knowledge of travel agency operations is preferred. / Knowledge of corporate travel technology is preferred. / Ability to work nights and weekends when needed and to maintain team staffing for extended hours of operation. / Minimum of 2-3 years’ managerial experience. / Prior budget and cost management experience preferred. / Knowledge of Sabre reservation system is preferred.

 
 Vice President of Global Sales New York City Job Code - TEA 10
 
RESPONSIBILITIES 
 • Elaborate innovative commercial strategies and business plans to retain customers and further penetrate the target segment. Leverage existing market share and relationship in rest of the world to develop the all markets, with a focus on SME & un-managed global business travel. • Manage the elaboration and approval of commercial proposals. • Develop, manage and maintain the commercial relationship with customer segment in conjunction with other resources within the organization. • Build a strong local relationship network at all levels and in all dimensions (C level, Procurement, IT, Operations, Sales). • Establish the overall value proposition to prospective customers in our target group, drive overall sales processes, lead negotiations and close profitable new deals. • Provide strong account management services to all customers  • Support his/her team in sales presentations for current and potential customers, deliver strategic vision to prospect and in industry events. • Take full accountability for all objectives and tasks assigned to the team. • Report on his/her department commercial activities • Contribute to the corporate and market strategy decisions 
 MAIN POSITION ACTIVITIES The activities of the executive is split in 4 main areas of responsibilities, as presented below (with the corresponding weight) 1. Strategic Planning Strategic planning covers all activities related to the preparation of the Business Travel Sales & Account Management strategy and business plan including internal coordination with the rest of the organization: 
1. Participate in the elaboration of the solution strategy, business plan and sales strategy for target customers together with senior management team • Build and maintain the TMC value proposition for target customers, based on customer requirements, market trends and corporate strategy • Coordinate with other departments such as Engineering, Consulting, Product Management and Marketing to secure alignment and support  
2. Business Development • Grow Sales • Successfully build and implement a growth sales strategy aligned with budget • Develop and maintain sales funnel and pipeline • Deliver commercial proposals to win new accounts 
3. Account Management • Retain all existing customers across segments • Up sell and cross-sell solutions to existing base • Develop and meet customer satisfaction KPI • Develop and maintain vendor relationships 
4. Leadership & Team Management • Leadership and team management covers all activities related to the management of the Sales and Account Management teams and staff under hierarchical responsibility: • Keep highest engagement • Communicate strategy and on-going sales initiatives with the team members • Feed team feedback and market competitive information to senior management and global organization • HR management activities: Mentorship and career evolution of the account management & sales organization. 
REQUIREMENTS, SKILLS AND ABILITIES 
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Demonstrated ability to drive complex sales with stakeholders, including executive management, business and technical stakeholders. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new revenue opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Results-driven with the ability to make clear and concise business decisions. 
• Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team. 
 
QUALIFICATIONS

1. Education • University degree – Business degrees or IT degree with commercial experience • Experience in similar functions in travel industry • On-the-job sales / communication skills training 
2. Functional Skills • Experience in complex sales (mixing consulting and technology) both a global & national level • Account management background • Established and deep network in the travel industry with agencies, associations and corporations directly • Proven management experience in similar function • Strong knowledge of the travel industry • Strong IT understanding • Adaptability to high-tech industry and practices • Strong presentation skills • Team management: hiring, setting objectives, managing & growing team members • On-the-job sales / communication skills training 
3. Technical Skills • Travel Industry technology: front-office, mid-office, online, faring, low fare search, profile management • Experience with BI and Analytics 
 4. Personal Skills • Customer focus • High level of autonomy • Willingness to travel as required • Accountability and pro activity • Change management and Flexibility • Communication skills • Negotiation skills • Relationship and Team building • 10 years in Sales and Account Management in the travel industry 

 

The VP along with other members of the senior management develop strategies to achieve goals lead by the CEO. The VP develops and implements action plans, systems, policies and procedures to support the success of the organization through the materialization of strategy for W Travel. Specifically, the VP will coordinate the efficient and optimal delivery of operational services to all departments, facilities and sites.  
As an overarching steward spanning functional departments - business development, account management and sales fulfillment; the VP ensures the success of client acquisition and retention, the maintenance of excellence in service quality, the maximization of profitability, and lastly the optimization of efficiencies and resource utilization. 
The VP will be an experienced and effective leader, able to maintain control of diverse business operations.  
This position reports to:  CEO 


 Vice President of Travel Management Company Services - New York City Job Code - TEA 11

 
 RESPONSIBILITIES 
 • In conjunction with the CEO and the senior executive team, establish objectives and annual goals in conjunction with the company’s key initiatives. Collaborate actively with leadership to execute short and long term strategic vision. • Clearly communicate these initiatives to employee base to ensure buy-in from all personnel. • Partner with internal stakeholders (e.g. Development, Finance, Commercial), to understand business needs, drive growth and profitability, ensure operational effectiveness, service innovation and long term permanent competitive advantage as well as share best practices. • Strategize areas for opportunities in terms of profitability, productivity and other relevant operational metrics to presents new ideas and strategies to board of directors and other company officers 
 
• Translate regional/global strategy into executable tactical reality considering the current operational landscape, dynamics and capabilities. • Create strategy for operations, regional service centers and operational projects that addresses local, regional and global client requirements. • Develop regional team with capabilities to provide direct leadership to / partnership with regional service centers, functional teams and customers. • Analyze, evaluate and implement best practices for company growth. • Build a deep understanding of business challenges and convert these insights into meaningful solutions, new products and/or services to increase efficiencies, revenue and customer stickiness. • Engineer customer delight both pre & post trip for our internal and external customers. • In conjunction with the business development and account management teams formulate TMC product and services to best attract new and retain existing accounts. • Acts as a liaison between company and client for quality assurance. 
 • PMO oversight and direction for all global projects. • Interact with all levels of employees within the organization to apply an industry standard project management methodology, tools and processes (PMP, OPPM, Prince2, Six Sigma) to scope, plan, initiate, execute, monitor and control projects and/or programs. • Promotes communication between colleagues for the benefit of information flow and collaboration. 
 • Report regularly on goals, successes, failures, and lessons learned to keep the senior executive team aware of developing issues that may impact the company. • Develop metrics to measure overall operational performance. • Measure and monitor the effectiveness and efficiency of operational processes both internally and externally to fine tune processes. • Lead operational reviews to drive service improvements across the global enterprise. 
• Partner with key management in essential internal leadership activities. • Lead and mentor by setting direction, developing teamwork and collaboration to achieve results through others. • Lead a high performing team - attract, recruit and retain excellent employees while providing mentorship, coaching and career development training. • Represent the agency as an industry thought leader at event, conferences and publications. • Provides mentoring to all employees, including management • Foster a success-oriented, accountable environment within the organization. • Develop employee performance metrics that foster and achieve organizational and divisional goals. • Recruit, motivate and lead team members to achieve goals. • Coordinates with human resources department to recruit skilled talent and retain the best employees. 
 
 REQUIREMENTS, SKILLS AND ABILITIES 
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert level knowledge of travel industry mid office platforms and products. • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Demonstrated ability to drive complex sales with stakeholders, including executive management, business and technical stakeholders. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new revenue opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Results-driven with the ability to make clear and concise business decisions. • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team. 


Manager, Mission Control and Support - Kansas City  Job Code - TEA  12

Manages the operations of  Mission Control/Support department.  Responsible for the daily operations of travel risk management for corporate clients, quality of service delivery, contractual obligations, client retention, and technology implementation.  Manage the Mission Control/Support team, including performance and motivation of employees.  This position will collaborate with various levels of management to support and administer travel risks services, ensuring the oversight and delivery of uninterrupted travel for all travelers. Contact me for more details

 

E-Commerce Manager - Encino, CA  Job Code - TEA 13

E-Commerce Manager with previous experience working for a wholesale company.  Handle all aspects of E-Commerce including web design and marketing. Contact me direct for additional information
 

The Chief Technology Officer (CTO) or Director IT – Atlanta GA  Job Code - TEA 14

This person is responsible for overseeing all technical aspects of the company.  The CTO or Director IT works with Executive Management to grow the company through the use of technological resources. Using an active and practical approach, the CTO will help direct all employees in IT and IO departments to attain the company’s strategic goals established in the company’s strategic plan. This position will also perform all related company functions, jobs and duties from plugging in a computer, to assistance with enhancing a website, to writing a client travel report, to deciding on next generation technology investments. Ultimately, this vital role will be responsible for driving the technology advances for the agency with a focus on both internal and external client facing tools and services. The CTO will develop the technology and IT infrastructure, enabling the agency to offer even more connected, mobile and personalized services to clients and travelers. Key Areas of Focus include:  Client Data Solutions (CDS), Infrastructure & Communications Technology (ICT), Information Security, New Product Development, and Travel Technology.

Education and Experience

BS in related field and at least 10 or more years’ experience in the Travel Information Technology arena with management and strategic experience in this field, or MBA/MS in related field with experience, managerial and strategic
The CTO will be responsible for overseeing the Technological Functions Including, but not limited to: Application Development, Telecommunications, Online services, Reporting, Networking and Security, Infrastructure, Hardware (Server, Desktop and Mobile, End user support for employees, clients and affiliates
Additionally, the CTO will be responsible for integrations with 3rd party systems to ensure ROI and functionality to meet internal and client facing demands.
Help Establish and drive the company’s technical vision and leads all aspects of the company’s technological development.
Directs the company’s strategic direction, development and future growth.
Works in a consultative fashion with other department heads, such as marketing, sales and operations as an advisor of technologies that may improve their efficiency and effectiveness.
Provide leadership to department heads in a fashion that supports the company’s culture, mission and values.
Conducts research and case studies on leading edge technologies and makes determinations on the probability of implementation.
Acts as a good steward of Company resources and ensures control of IT and IO departmental budgets.
Extensive knowledge of Cornerstone iBank and iQCX including iQCX ResRules.
Knowledge of GDS (Worldspan, Sabre).
Knowledge of Windows (7, 8, and 10) and Apple-based systems.
Manage VOIP phone system including hardware and configuration.
Manage company email system
Maintain company Website and Intranet via Wordpress.
Knowledge in Salesforce CRM, Concur
Budgeting, forecasting, quantitative and qualitative business analysis
SaaS and cloud computing

Account Executive, Tampa, Florida Job Code - TEA 15

We are a group travel incentive management company in Tampa, Florida and are looking for the right candidate to fill a full-time Account Executive position in our office.  Each program is custom designed to meet the requirements of the client. Responsibilities are not limited to, but may include:
Investigate destinations and properties, evaluating amenities and inclusions.
Negotiate best possible rates with reputable vendors worldwide.
Investigate most suitable venues, activities and excursions.
Research best flight patterns and negotiate group fares, if applicable.
Present program outline with cost projection.
Database management.
Eloquence, professionalism, excellent verbal and written skills are combined with constant quest for knowledge and a can-do attitude to consistently deliver positive results.
Qualifications and Skills:
-              Minimum 5 years travel management experience utilizing SABRE GDS System.
-              SABRE GDS qualified in advanced pricing and ticketing and exchanges.
-              Expert knowledge of airline contracts, fare rules, IATA, ARC pricing and ticketing standards.
-              Customer oriented, positive, go-getter attitude with excellent verbal and written communication skills in English.  Attention to detail a must!
-              Possess excellent knowledge of world geography and airports/flight patterns.
-              Proficient in Microsoft Office products - strong Excel capabilities required.
-              Experience in arranging both Domestic and International travel.  Experience in group travel a plus!
-              Ability to work independently and capable of managing multiple tasks simultaneously and successfully.
-              Reside in Tampa, Florida.


Global Account Manager – NYC Job Code - TEA 16

RESPONSIBILITIES

Elaborate innovative commercial strategies and business plans to retain customers and further penetrate the target segment. Leverage existing market share and relationship in rest of the world to develop the all markets, with a focus on SME & un-managed global business travel. • Manage the elaboration and approval of commercial proposals. • Develop, manage and maintain the commercial relationship with customer segment in conjunction with other resources within the organization. • Build a strong local relationship network at all levels and in all dimensions (C level, Procurement, IT, Operations, Sales). • Establish the overall value proposition to prospective customers in our target group, drive overall sales processes, lead negotiations and close profitable new deals. • Provide strong account management services to all customers  • Support his/her team in sales presentations for current and potential customers, deliver strategic vision to prospect and in industry events. • Take full accountability for all objectives and tasks assigned to the team. • Report on his/her department commercial activities • Contribute to the corporate and market strategy decisions

MAIN POSITION ACTIVITIES The activities of the executive are split in three main areas of responsibilities, as presented below (with the corresponding weight) 1. Strategic Planning Strategic planning covers all activities related to the preparation of the Business Travel Sales & Account Management strategy and business plan including internal coordination with the rest of the organization:

• Participate in the elaboration of the solution strategy, business plan and sales strategy for target customers together with senior management team • Build and maintain the TMC value proposition for target customers, based on customer requirements, market trends and corporate strategy • Coordinate with other departments such as Engineering, Consulting, Product Management and Marketing to secure alignment and support 

2. Business Development • Grow Sales • Successfully build and implement a growth sales strategy aligned with budget • Develop and maintain sales funnel and pipeline • Deliver commercial proposals to win new accounts

3. Account Management • Retain all existing customers across segments • Upsell and cross-sell solutions to existing base • Develop and meet customer satisfaction KPI • Develop and maintain vendor relationships

REQUIREMENTS, SKILLS AND ABILITIES
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Demonstrated ability to drive complex sales with stakeholders, including executive management, business and technical stakeholders. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new revenue opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Results-driven with the ability to make clear and concise business decisions. • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team.
  QUALIFICATIONS 1. Education • University degree – Business degrees or IT degree with commercial experience • Experience in similar functions in travel industry • On-the-job sales / communication skills training
2. Functional Skills • Experience in complex sales (mixing consulting and technology) both a global & national level • Account management background • Established and deep network in the travel industry with agencies, associations and corporations directly • Proven management experience in similar function • Strong knowledge of the travel industry • Strong IT understanding • Adaptability to high-tech industry and practices • Strong presentation skills • Team management: hiring, setting objectives, managing & growing team members • On-the-job sales / communication skills training
3. Technical Skills • Travel Industry technology: front-office, mid-office, online, faring, low fare search, profile management • Experience with BI and Analytics
4. Personal Skills • Customer focus • High level of autonomy • Willingness to travel as required • Accountability and pro activity • Change management and Flexibility • Communication skills • Negotiation skills • Relationship and Teambuilding • 8 years in Sales and Client Servicing/Account Management in the travel industry


Operations Manager – NYC  Job Code - TEA 17 

In conjunction with the VP and the executive team, establish objectives and annual goals in conjunction with the company’s key initiatives. Collaborate actively with leadership to execute short and long term strategic vision. • Clearly communicate these initiatives to employee base to ensure buy-in from all personnel. • Strategize areas for opportunities in terms of profitability, productivity and other relevant operational metrics to presents new ideas and strategies to board of directors and other company officers • Gather client business requirements and design a solution that meets the needs of the client within the boundaries time and budget  • 
• Translate regional/global strategy into executable tactical reality considering the current operational landscape, dynamics and capabilities. • Create strategy for operations, global service centers and operational projects that addresses global client requirements. • Develop regional team with capabilities to provide direct leadership to / partnership with regional service centers, functional teams and customers. • Analyze, evaluate and implement best practices for company growth. • Build a deep understanding of business challenges and convert these insights into meaningful solutions, new products and/or services to increase efficiencies, revenue and customer stickiness. • Engineer customer delight both pre-and-post trip for our internal and external customers. • In conjunction with the business development and account management teams formulate TMC product and services to best attract new and retain existing accounts. • Acts as a liaison between company and client for quality assurance.
• PMO oversight and direction for all global projects. • Oversee all client OBT implementations globally. • Assist customers with the development of a project plan for each assigned project based on established methodology. • Interact with all levels of employees within the organization to apply an industry standard project management methodology, tools and
processes (PMP, OPPM, Prince2, Six Sigma) to scope, plan, initiate, execute, monitor and control projects and/or programs. • Develop metrics to measure overall operational performance. • Measure and monitor the effectiveness and efficiency of operational processes both internally and externally to fine tune processes. • Lead operational reviews to drive service improvements across the global enterprise. • Develop global workforce management best practices for 
• Lead a high performing team - attract, recruit and retain excellent employees while providing mentorship, coaching and career development training. • Develop employee performance metrics that foster and achieve organizational and divisional goals. • Recruit, motivate and lead team members to achieve goals. • Coordinates with human resources department to recruit skilled talent and retain the best employees.
REQUIREMENTS, SKILLS AND ABILITIES
• Deep knowledge of global TMC practices and market opportunities. • Deep knowledge of travel technology platforms. (GDS & OBTs) • Experience with and knowledge of alternate distribution strategies. • Expert level knowledge of travel industry mid office platforms and products. (Compleat & iQCX) • Expert experience with TMC sourcing strategies. • Leadership experience in founding and/or growing an innovative business in the travel industry space. • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Ability to work with a geographically diverse team

Technology Manager – NYC  Job Code - TEA 18

• Oversee all client OBT implementations • Manage resources and scheduling for upcoming OBT projects  • Gather client business requirements and design a solution that meets the needs of the client within the boundaries time and budget  • Provide business acumen and strive to understand the business problem, in order to best configure the system exceeding client expectations • Oversee the configuration of a customer’s specific environment as well as knowledge transfer to staff and management team • Establishes and ensures completion of project milestones, client documentation, and client transitions to their production environment – guaranteeing technical success • Assist customers with the development of a project plan for each assigned project based on established methodology. • Manage and monitor projects against the customer’s project plans. • Coordinate and schedule activities between various internal and external departments to meet the project milestones and timeline.
• Understand and provide thought leadership on the current OBT landscape as well as the upcoming horizon  • Lead client and internal training - design and conduct sessions both remote and on-site.  • Communicate "best practice" recommendations based on prior experiences • Effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues. • Liaison with client team members and OBT vendors to provide solutions and technical support • Support client’s testing cycles • Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments.
REQUIREMENTS, SKILLS AND ABILITIES
• Deep knowledge of global TMC practices in reference to online booking tools. • Deep knowledge of travel technology platforms. • Experience with and knowledge of alternate distribution strategies. • Expert knowledge and experience with multiple online booking tools – deep experience Concur Travel is a must • Ability to understand and anticipate external partner needs, to think creatively and problem-solve efficiently while adapting to changes in strategy, methodology, and responsibilities. • Ability to quickly recognize trends in the travel industry and deliver new opportunities accordingly. • Ability to manage multiple priorities, work independently as well as collaboratively to develop strategies, action plans and tactics. • Ownership for outcomes and results and confidence and accountability to accomplish business goals and results. • An ability to lead by example and foster a success-oriented culture. • Demonstrated ability to prioritize.  • Good organizational and planning skills. • Good client’s relationship & contact • Experience in client facing role  • Excellent written and verbal communication • Excellent communication skills and the ability to articulate goals and objectives at all levels within the organization. • Strong data and analytical skills. • Willingness and ability to travel as needed. • Highly motivated and able to work independently • Ability to work with a geographically diverse team.
QUALIFICATIONS • 4-year degree or equivalent experience (technical degree preferred). • 4+ years’ experience with software implementations • 4+ years’ experience with Concur Travel • PMP-PMI certification would be a plus. • Experience with BI and Analytics software • Experience with project management tools


Account Manager/Client Services - Maryland / DC  Job Code - TEA 19

The primary purpose of this position is to work with assigned business travel accounts and Division Team Leaders to implement new business, analyze travel management data and maintain ongoing communication with assigned client to ensure strong relationships. This position entails multi-directional communication.
Major Areas of Responsibility
New account implementation
•         Thorough and clear understanding of company and client objectives, directs/participates in the development of implementation plans for each client to lay the foundation for servicing current accounts and growing additional business within the assigned accounts.
•         Serve as liaison between operations, reporting, accounting, division team leaders and President (when applicable) in integrating new accounts.
•         Define and communicate with targeted points of contacts within company including President, CFO/Controller, Human Resources, Travel Manager, etc.
•         Prepares Agreements managing the process through to signing
Create Valued Relationships
•         Develop annual business plan and budget to support client objectives and increase  service penetration.
•         Meet on a pre-determined basis with key clients to create and maintain relationships and monitor customer service/client satisfaction levels.
•         In coordination with Team Leaders, deliver all crisis management communication to client company management and travelers.
•         Record, track and report resolution of client service issues in cooperation with corporate team leader using company database system. Provide data to clients during scheduled meetings.
•         Develop and maintain a strong relationship with preferred vendors to ensure assistance in resolving problems and to ensure preferred rate/commission/benefits treatment.
•         Provide client specific product demonstrations – ensuring that the client is able to utilize available technology to their best advantage. All Concur account administrators need to be trained.
•         Continue post-implementation initiatives including best practices (on-going) training, annual client satisfaction surveys and new product line introductions/training.
•         Work with our airline, car and hotel partners along with client to negotiate contract discounts.
•         Understand further clients’ needs and trends with current automation. Can our existing technology programs provide the appropriate solutions or do we need to seek other resources?
•         Make recommendations if additional technologies or process need to be reviewed. Recommend products and Return on Investment.
•         Respond to Request for Proposals (RFP) from client assigned accounts as required using collected travel data and financial analysis.
•         Understand competitive forces within assigned clients.
•         Prepares Agreement revisions and manage the process through to signing.
•         Maintain Client Service and Service Level Agreements and upload in company shared directory and with CRM database.
•         Maintain and update client information in CRM database.
•         Support President/CEO in Sales/Marketing efforts when necessary.
Client Reporting
•         Examine on a pre-determined basis, the management reporting data, client travel patterns and policy to identify savings.
•         Document and recommend process, savings, or program improvement opportunities via regular program reviews (post-program, quarterly or annually based on client size & scope) and which highlight the value delivered to the client.
•         Assist in determining the ongoing data management needs of the client and work with the relevant department to ensure those needs are being met.
•         Monitor client performance as compared to expected performance levels based upon client contracts.  Follow up with client and vendors to address any significant variances from the expectation.
•         Achieve pre-established retention, revenue (renewal & up-selling), profitability, and satisfaction goals annually.
Knowledge and Skill Required
•         Decision Making
•         Problem solving skills
•         Excellent customer service/relationship skills
•         Superior MS Office skills
•         Working knowledge of relevant social media platforms (e.g., LinkedIn, Facebook, Twitter, YouTube)
•         Negotiation Skills
•         Project Management
•         Minimum three years’ experience working in a meetings and incentive management role and the ability to work in partnership with a Corporate client base
•         Ability to travel as required
•         B.S./B.A. degree or equivalent experience
•         *Five + years corporate travel specialist experience
•         *Extensive knowledge of the airline industry including GDS Systems
•         *Two plus years account management experience
* Helpful but not essential
Key Competencies required:
•         Focus on the Customer - Fosters a customer-centered environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer. Listen 75% of the time while speaking 25%. Must be a consultant.
         Influences and Engages others: Presents a compelling case for ideas, and inspires others to excel through personal commitment to a common vision or goal. Be a trusted consultant.
•         Persuasive-Selling: Actively focusing on selling, up-selling and using appropriate behaviors that influence, convince and persuade others to buy-in and commit to ideas and recommendations. Consultant!
•         Persistence: Taking an approach to selling, negotiations, conversations and projects that demonstrate determination and commitment to achieve success.
        •         Drive for Results: Demonstrates and fosters a sense of urgency, persistence, and accountability to take the actions required to achieve results.
•         Demonstrate Commitment:  Model energy and optimism under trying circumstances, continuously stretch oneself to grow, adapt and meet new demands, navigate new situations and improve results.
•             Foster Open Communication:  Communicate effectively through active listening and skillful expression of own points of view, keep people informed, and promote an environment in which people communicate honestly, respectfully, and openly.

Trainer / Quality Control, NJ  Job Code-TEA 20

Responsible for all Call Center functions with regards to direction, management and improvement of all pre-sale and booking call center operations and processes. Responsible for the development, implementation and execution of strategic goals to meet Company revenue and service excellence objectives across the Travel Agent and Direct Guest (consumer) channels, as well as the attainment of all key metrics and service parameters as designated by the senior management team. This position as direct oversight of Reservations, Training, and Customer Service.

 

*  Bachelor's Degree in Business, Adult Education or related field preferred

*  3-5 years contact center supervisory or leadership experience in a Training and/or QA field preferred

*  Equivalent combination of education, experience

*  Experience with E-Learning Management Systems (LMS) is desired

*  Experience leading instructor-led training programs in a business environment and/or experience leading and/or conducting Quality Assurance checks

* Demonstrated leadership and collaboration skills

* Demonstrated excellent customer service skills

* Excellent verbal and written communication skills -- especially the ability to quickly compose and disseminate Contact Center communication

* Analytical and organizational skills

 

Corporate Travel Consultant for a Private Corporation - Kansas City KS  - Job Code TEA 21 

A private corporation is hiring a corporate travel agent for their office. Working directly with the travelers in house. Sabre is preferred, but they will offer a conversion for the right person. Solid domestic and international reservations experience is needed and MS Word, Excel and Outlook. This is a wonderful opportunity to work for the company and avoid agency buy outs and loss of accounts. Excellent pay and benefits. Call for additional information.

 

Georgetown TX, diversity as a Corporate Sabre Agent. Job Code TEA 22

Sabre agent needed to handle travel agency bookings and administrative duties. This is a small low-key office that allows for some virtual work and a very casual atmosphere. If you need some flexibility and yet a professional atmosphere this is the job for you.

 

Wholesale Group Travel Agent, Boulder, CO - Job Code TEA 23

You will be responsible for creating, selling and delivering high quality Japan holiday packages. Most of your time will be spend interacting with clients or travel agents over the phone or by email along with ensuring everything is in place so our clients have the best possible holiday experience.

The role is very varied and requires strong organizational skills with an ability to handle a large variety of simultaneous tasks under strict deadlines. The Travel Consultant is responsible for the reservation process as well as the preparation and sending of client travel documents, requiring strong attention to detail. Previous sales experience and/or working in Japan a plus

Nashville TN, Los Angeles, CA (Westwood area) and New York, NY (Midtown)

Apollo agent needed for any of the above-mentioned offices. To work with the entertainment industry and book bands tours. They will do conversions, but preference will be given to those with Apollo experience. Must have good customer service skills and that ability to multitask. They offer a competitive salary and healthcare benefits are paid in full

 

Global Sales Director -Virtual - Job Code TEA 24

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

* Meet and exceed annual new-business sales targets with an emphasis on the mid to large-market category. * Develop consultative relationships with C-level decision makers and procurement executives while educating them on the agency's value proposition.   * Identify new prospects within assigned territory by cold calling, researching, networking, conducting meetings, and via other creative marketing methods. * Manage target account lists. * Proficiency in Microsoft Dynamics or similar technology to maintain potential client/contact activities related to the sales cycle. * Prepare weekly and monthly reports including client contacts established and results of sales activities. * Prepare solicited and unsolicited sales proposals in compliance with the agency's Travel guidelines. * Keep abreast of technical and non-technical services * Maintain awareness and proficiency on client facing technology. * Negotiate terms and conditions of client contracts and service level agreements. * Ensure new client information is communicated to implementation team. Partner with implementation team and maintain contact with new clients to ensure satisfaction with services. * Assist and coordinate special events including educational seminars, industry conferences, and marketing promotions. * Facilitate integration with cross functional teams to improve sales performance and client satisfaction. * Maintain a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. * Enhance the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. * Update knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Drive standards and best practices whenever possible and effectively foster a culture of engagement. * Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed. * Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Minimum of five years' experience Business-to-Business (B2B) selling, preferably travel management services. Bachelor's degree in sales, marketing or communications is preferred. * Experience with management of multi-national bids a plus. * Knowledge of business travel-related services would be a distinct advantage. * Demonstrated success in delivering new sales results in a high-growth environment. * Successful track record for interacting with multi-level relationships within accounts. * Highly developed and effective negotiation skills. * Ability to handle multiple tasks simultaneously and establish work priorities.   * Skilled in usage of a personal computer and various software packages related to Microsoft Office Suite as well as Sales Management Software. * Maintain an aggressive rate of new sales growth and exceed annual sales goals.   * Initiate and build positive relationships with all levels of business partners both internally and externally.   * Write and speak succinctly in a variety of communication settings.   * Prepare highly developed, effective presentations to ensure clear delivery to all levels within an organization. Effectively facilitate group interaction throughout the presentation. * Actively listen and convey understanding both in groups and one-on-one.

 

Carson CA - Job Code TEA 25

has an immediate opening for a travel Coordinator to support the inbound incentive passengers visiting the north America from around the world under the Supervisor. Tasks include setting up tour files, coordinating confirmations with vendors, creating bookings for tours, creating tour documentation. Written and spoken English fluency is essential Position is full time

The ideal candidate will possess the following:

*       High School diploma and Associate degree, bachelor's degree, or equivalent years of work experience

*       Microsoft Word and Excel proficiency

*       Hospitality minded, customer service mentality

*       Accurate, meticulous, attention to detail   

 

Vacation Travel Agent - Kansas City or Minneapolis, MN - Job Code TEA 26

This position will be a working travel adviser position as part of the vacation sales staff. The individual in this position will demonstrate a high level of sales ability in consultative selling and customer service for upscale, premium vacation clients who travel both domestically and internationally.

Essential Duties and Responsibilities * Qualify travel leads and gather travel objectives from clients. * Confirm best value and fit for client on vacation packages, cruises, tours and travel insurance; communicate same in professional and organized manner. * Assists customer to determine best vacation destination to meet budget considerations. * Suggest creative travel solutions and additional services. * Evaluate supplier choice based on customer needs and preferred vendor policy. * Confidently share first-hand travel knowledge with clients with a "been-there, done that" expertise. * Update and maintain traveler's profile information as requested. * Develop a specialty in at least one destination or travel type and become the lead adviser in that area. * Comprehend and advise client on relevant industry information. * Reinforce positive relationships between agency and Vendors. * Communicate all necessary client requests and/or concerns to Assistant Manager. * Attend and participate in Team meetings and trainings. * Keep abreast of current events and changes in the travel industry and participate in fam trips to further travel knowledge. * Follow procedures and policies as they relate to offering exceptional customer service for client retention. * Complete other duties as assigned.

 

Transferable Skills * Strong sales skills and customer-oriented personality. * Expansive knowledge of domestic and foreign travel destinations and industry suppliers. * Superior communication skills (verbal and written). * Ability to effectively prioritize, manage multiple tasks, and take on new tasks while maintaining strict deadlines in a high-pressure and time-sensitive environment. * Excellent time management and organizational skills. * High level of customer service skills while maintaining productivity levels. * Attention to detail and accuracy. * Relationship building skills with customers and co-workers. * Ability to work independently and within a team. * High level of integrity. * Professional manner and appearance. * Strong passion for travel.

Qualifications * High school diploma. * Minimum of two to three (2 - 3) years' Travel Advisor experience. * Advanced proficiency of Microsoft Office Suite (Word/Excel); Gmail preferred. * Client Base (CRM system) experience preferred. * Sabre (GDS) experience preferred.

Austin (Georgetown TX), diversity as a Corporate Sabre Agent. - Job Code TEA 27

Sabre agent needed to handle travel agency bookings and administrative duties.  This is a small low-key office that allows for some virtual work and a very casual atmosphere.  If you need some flexibility and yet a professional atmosphere this is the job for you.  Signing Bonus available. 

 

Wholesale Group Travel Agent, Boulder, CO  - Job Code TEA 28

You will be responsible for creating, selling and delivering high quality Japan holiday packages. Most of your time will be spend interacting with clients or travel agents over the phone or by email along with ensuring everything is in place so our clients have the best possible holiday experience.

The role is very varied and requires strong organizational skills with an ability to handle a large variety of simultaneous tasks under strict deadlines. The Travel Consultant is responsible for the reservation process as well as the preparation and sending of client travel documents, requiring strong attention to detail.   Previous sales experience and/or working in Japan a plus 

 

Nashville TN, Los Angeles, CA (Westwood area) and New York, NY (Midtown) - Job Code TEA 29

Apollo agent needed for any of the above-mentioned offices.  To work with the entertainment industry and book bands tours.  They will do conversions, but preference will be given to those with Apollo experience.  Must have good customer service skills and that ability to multitask.  They offer a competitive salary and healthcare benefits are paid in full

Travel Coordinator Carson CA

has an immediate opening for a travel Coordinator to support the inbound incentive passengers visiting the north America from around the world under the Supervisor. Tasks include setting up tour files, coordinating confirmations with vendors, creating bookings for tours, creating tour documentation. Written and spoken English fluency is essential Position is full time

The ideal candidate will possess the following:

•        High School diploma and Associate degree, bachelor’s degree, or equivalent years of work experience

•        Microsoft Word and Excel proficiency

•        Hospitality minded, customer service mentality

•        Accurate, meticulous, attention to detail

           

Vacation Travel Agent – Kansas City - Job Code TEA 30

This position will be a working travel advisor position as part of the vacation sales staff in the Headquarters office in Mission.  The individual in this position will demonstrate a high level of sales ability in consultative selling and customer service for upscale, premium vacation clients who travel both domestically and internationally.

Essential Duties and Responsibilities • Qualify travel leads and gather travel objectives from clients. • Confirm best value and fit for client on vacation packages, cruises, tours and travel insurance; communicate same in professional and organized manner. • Assists customer to determine best vacation destination to meet budget considerations. • Suggest creative travel solutions and additional services. • Evaluate supplier choice based on customer needs and preferred vendor policy. • Confidently share first-hand travel knowledge with clients with a “been-there, done that” expertise. • Update and maintain traveler’s profile information as requested. • Develop a specialty in at least one destination or travel type and become the lead advisor in that area. • Comprehend and advise client on relevant industry information. • Reinforce positive relationships between Agency and Vendors. • Communicate all necessary client requests and/or concerns to Assistant Manager. • Attend and participate in Team meetings and trainings. • Keep abreast of current events and changes in the travel industry and participate in fam trips to further travel knowledge. • Follow Acendas procedures and policies as they relate to offering exceptional customer service for client retention. • Complete other duties as assigned. 

Transferable Skills • Strong sales skills and customer-oriented personality. • Expansive knowledge of domestic and foreign travel destinations and industry suppliers. • Superior communication skills (verbal and written). • Ability to effectively prioritize, manage multiple tasks, and take on new tasks while maintaining strict deadlines in a high-pressure and time-sensitive environment. • Excellent time management and organizational skills.  • High level of customer service skills while maintaining productivity levels. • Attention to detail and accuracy. • Relationship building skills with customers and co-workers. • Ability to work independently and within a team. • High level of integrity. • Professional manner and appearance. • Strong passion for travel.

Qualifications • High school diploma. • Minimum of two to three (2 - 3) years’ Travel Advisor experience. • Advanced proficiency of Microsoft Office Suite (Word/Excel); Gmail preferred. • Client Base (CRM system) experience preferred. • Sabre (GDS) experience preferred.

 

Manager, Hotel Sourcing & Supplier Marketing – Boca Raton area - Job Code TEA 31

 

General Overview: One of the industry’s largest and leading travel consortia providers based in Delray Beach, Florida is looking for an experienced professional to support the production and ongoing management of supplier programs. This hybrid role will have key responsibilities for Hotel Sourcing, Supplier Marketing and associated revenue generating initiatives.

 

Key Job Responsibilities:

Support all operational activities surrounding the annual hotel program solicitation including but not limited to; accessing Lanyon and processing hotel file submissions, conducting Q&A on all records, maintaining Data Log tracking all submissions and coordinating communications with suppliers on RFP submission status

•           Managing the day-to-day sourcing relationships with hotels and clients

•           Run reports and identify required data requirements from clients

•           Collect, manage and organize all documentation associated with various hotel programs, Amendments, contracts, etc.

•           Program analysis (pre / post) analysis demonstrating scope of work and value delivered

•           Manage updates to company CRM system to ensure high quality data entry and integrity

•           Create detailed report outlining invoicing methods for each participation hotel company

•           Manage the hotel GDS Rate loading and audits

•           Perform basic reviews and comparisons of various lists and databases and update/maintain accordingly

•           Assist in the organization and coordination of activities associated with supplier events

•           Grow revenue through participation fees and new marketing opportunities

•           Support marketing and general updates to the company website and Online Booking Tools using proprietary technologies as needed

•           Assist in Supplier communication content follow up and fulfillment for marketing opportunities and deliverables

•           Work with marketing team to coordinate day-to-day activities that lead to the completion of projects and tasks

•           Support in webinar implementation, deployment, presentation and follow up as needed

•           Aid in updating marketing one-sheeters, collateral and presentations to maintain correct branding company-wide

•           Perform Constant Contact Supplier list updates and organization

•           Support in the research of industry news for proper posting on the company’s social media accounts

•           Support other supplier relations activities and administration as needed

 

Key Qualifications:

•           Basic knowledge of key players in corporate travel industry (I.E. Airlines, Hotels, Travel Management Companies, Online Booking Tool Providers, Global Distribution Systems, etc)

•           At least 2-4 years’ experience in the corporate travel industry or requisite experience in another industry

•           A proven track record of multinational account management and/or sales success in the business travel industry or similar industry

•           Self-motivated and proactive, able to take ownership and responsibility

•           Proven ability to liaise and effectively communicate with senior level leadership

•           Strong problem-solving skills and ability to demonstrate resourcefulness in the fulfillment of evolving job responsibilities.

•           Knowledge of traditional and digital marketing tools

•           Strong oral and written communication skills

•           Strong attention to detail and quality with excellent organizational skills

•           Strong Excel knowledge and proficiency including, but not limited to, Microsoft Office, Outlook, Access and general database knowledge.

•           Computer literate with excellent Word, Excel & PowerPoint skills

•           Familiarity with CRM, and GDS is preferred.

•           Self-starter with the ability to work well independently and with remote leadership and team members

•           College degree preferred

•           Ability to work in a fast-paced environment and meet deadlines

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